If you have a problem with your order or you wish to return an item, please contact us and our returns team will come back to you as soon as possible.
Telephone: 01394 451000
You may return any items within 28 days for a full refund or exchange.
Please return goods in a re-merchantable condition.
Ensure all goods are carefully packaged.
If an item is received faulty or damaged, please return with proof of return postage.
International returns, please call or email for advice.
If an item is faulty it will be returned to the manufacturer for testing, this may take up to 28 working days. If no fault is found a service and postage charge may be incurred.
Rope, Webbing or Chain is subject to a 15% handling charge upon return.